FREQUENTLY ASKED QUESTIONS
HOW DO I PURCHASE A MALLY LEATHER BAG?
Mally Leather Bags are available online at www.mally.co.za. When you have decided which colour Mally Leather Bag will suit you best, click on the “Add to cart” button. You can click on the shopping trolley icon to view your order and make sure it is correct before proceeding to the checkout page. You will be given the total amount due, as well as instructions on how to pay. You will also receive a confirmation email with all these details. Once you email us your payment details to firstname.lastname@example.org, we will dispatch your order and email you a tracking number
WHAT IS THE COST OF DELIVERY?
Delivery in South Africa is FREE over R2 300. All international orders have a fixed shipping rate.
WHAT PAYMENT METHODS DOES MALLY LEATHER BAGS ACCEPT?
We accept Visa, MasterCard and EFT payments.
WHERE DOES MALLY LEATHER BAGS SHIP TO?
All areas within South Africa as well as International.
HOW LONG DOES IT TAKE TO RECEIVE MY MALLY LEATHER BAG?
Your Mally Leather bag will be shipped within 2-5 working days as soon as we receive proof of payment.
HOW WILL I KNOW YOU RECIEVED MY ORDER?
After you place an order, you will receive a confirmation email with all the details of the order, however, the order will only be processed once we have received your proof of payment. Please ensure that you send this to email@example.com as soon as possible to facilitate a speedy response.
DO YOU HAVE AN EXCHANGE POLICY?
Bags can be exchanged within 7 days, provided it is in original condition, but please note that delivery costs to return the bag to us will be for your own expense. We will happily refund you or exchange your bag. We will gladly fix any faulty bags, but we will not cover damages caused by improper care or natural wear and tear.
HOW TO EXCHANGE MY MALLY LEATHER BAG?
We will gladly fix any faulty bags,but will not cover damages caused by improper care ( please view our leather care page) or natural wear and tare.If you need to exchange/repair your Mally Bag, please send it back to our warehouse. If there is a manufacturing defect, we will repair your bag at no charge. Please note that you are responsible for the cost of shipping to us for returning any items. We will cover the delivery back. Please contact us for the shipping address.
WHAT IS THE BEST WAY TO CARE FOR MY MALLY LEATHER BAG?
Please visit our leather care page on the home page.