Shipping policy
Local Shipping:
- All orders within South Africa are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Free local delivery is available for orders over R2500 within South Africa.
International Shipping:
- We offer international shipping, and shipping charges for your order will be calculated and displayed at checkout.
- When you order from us internationally, shipping is handled by either DHL or FedEx Express. Typically, it takes between 5 to 10 working days for your order to reach you from the date it's fulfilled.
- Please be aware that when your international order arrives in your country, you might be charged import duties and taxes. These charges are not under our control and are not included in the prices you see on our website.
- It's important to note that you, as the recipient of the goods, are responsible for paying any customs duties, quotas, permits, or other local requirements that apply in your country. Customs rules differ from place to place, so it's a good idea to check what's needed before placing your international order.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at mally@mally.co.za with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges: Please view our Refund Policy.